1. What’s your Exchange & Return policy?
if dress has problem with quality, we can accept return.
2. If I do not like the dress received, Can I return it to get refund?
No matter you don’t like the dress color or the style, we can refund or remake for you.
3. Everything’s great but the sizing is wrong?
All our dresses come with a little extra inseam to allow minor alterations. If the sizing doesn’t quite fit you, we can reimburse you the cost for a local tailor alteration. Or we can refund or remake.
4. Order is the wrong color/size/style? If it’s our fault, we’ll fix it.
Wanted blue and we gave you pink? If it’s our mistake we’ll remake your dress and this time, we’ll stand shipping fee, manpower fee and so on. Sent us a picture of what you received and we will make sure of the situation.
5. Need additional beading or extra fabric for fixing? No problem.
If your order hasn’t been shipped out yet, please contact customer service and ask for whatever you need and it will be shipped to you along with your dress. If your dress has been shipped out already then a simple postage fee payment is required for whatever else you need. The additional material you required is free.
6. Can I cancel the order and get full refund?
Please contact us instantly when you don’t want it. We’ll offer you full refund but there is limitation that you are allowed to cancel the order within 4 hours. After 4 hours, we will complete the preparation for all materials, which is the main reason that we will deduct 70% dress price as raw material fee.